Clinic Coordination:

• Efficiently schedule clinics based on client/company preferences and availability.
• Coordinate with internal teams to ensure alignment with business priorities.

Routine Communication:

• Send routine scheduling communications to clients, including appointment confirmations, reminders, and follow-ups.
• Respond promptly to client inquiries regarding scheduling matters.
• Adhere to communication expectations and company workflow.
• Work in close communication internally with clinical and operations

Calendar Management:

• Maintain and update calendars with accurate appointment details.
• Monitor and manage conflicts or scheduling issues, proactively finding solutions.

Client Relationship Management:

• Build positive relationships with clients through clear and friendly communication.
• Gather feedback on scheduling processes and implement improvements as needed.

Documentation:

• Keep detailed records of client appointments and communications.
• Ensure accuracy and completeness of orders before processing.
• Collaborate with healthcare providers to clarify any uncertainties or discrepancies.
• Provide updates on order status and address any client inquiries or concerns.

Adherence to Policies and Procedures:

• Ensure compliance with company policies and procedures related to scheduling and client communication.

Management:

• Successfully trains, onboards, and manages the infusion clinic coordinators.
• Weekly 1:1
• Quarterly evals