PROFILE ARRANGEMENT 

• Creates two arrangements for each profile endorsed by the OM—one for the facility HR and the other for the Agency HR. 

• Creates a report for OMs that logs missing documents of the profiles arranged. 

• Assists OMs in document recovery for pending profiles. 

• Assists OMs in follow-through for attendance to interviews and orientations. 

• Creates wake-up call emails for on-call meetings on the day of orientation. 

• At the end of every work day, the monitoring report is submitted to the OMs and the on-call supervisor, along with updates on the number of profiles arranged. 

STAFFING 

• Provides support in scheduling confirmations, getting the availabilities of all staff working at contracted facilities, pre-booking staff, handling staff cancellations and replacements, and client reporting 

• Updates existing customer and employee information in the recommended tools

• Updates data of the tools of each assigned facility for every change of scheduling period  

• Sends and follows-up tagging of resigned/terminated employees 

• Responsible for cleaning up schedules and following up OMs for employees without work schedule 

• Sends out weekly emails to Staffing coordinators regarding NO CALL NO SHOW Report over the weekend 

CUSTOMER SERVICE 

• Identify and escalate priority issues.

• Route calls to the appropriate resource. 

• Follow-up customer calls where necessary. 

• Documents all call information according to standard operating procedures.

• Complete call logs.

• Produce call reports.

FEEDBACK SURVEY 

• Runs Feedback survey to new hire employees and 3-month-old employees assigned under their respective OMs 

• Creates a summary report to OMs regarding the results of the survey  

• Perform other relevant work that may be assigned from time to time by the assigned Account Manager.

Organizational Relationship

Reports to: Assigned Account Manager 

Coordinates: Customers, Office and Field-Based Employees