On-Call Staff

Be our On-Call Staff! This role handles after-hours scheduling, staff updates, and urgent staffing needs to keep operations running smoothly. This role ensures timely coordination with clients and teams, requiring strong communication and quick problem-solving

Job Description

Under the general supervision of the Operations Manager/Workforce Coordinator, the On-call Staff is responsible for the overall scheduling of employees in the assigned facilities off business hours. The On-call staff provides support in scheduling confirmations, getting the availabilities of all staff working at contracted facilities, handles staff cancellations and replacements, client reporting and other related tasks assigned by Operations Manager/Workforce Coordinator.

On-call staff must maintain a good working relationship with clients and PCS, ACS and Oculus Health’s field-based employees and all key people to ensure that all needs are met, and expectations are satisfied.

Responsibilities

Provides support in scheduling, confirmations, getting the availabilities of all staff working at contracted facilities, handles staff cancellations and replacements, client reporting
Updates existing customer and employee information, as necessary
Leaves messages for changes in Fingercheck and Schedule Anywhere that the OM updates in the morning
Ensures correctness and integrity of Master Schedule of assigned facilities
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Conduct wakes up calls for applicants that will attend orientation that day
Perform other relevant work that may be assigned from time to time by the Operations Manager.

Minimum Qualifications

Confident and has good communication skill
Knows how to use Microsoft applications (Word, Excel, Adobe PDF)
Flexible, organized and keen to details. Knows how to multitask
Receptive to training
Can work with minimal supervision

Date Posted:

3 days ago

Location:

SJDM, Bulacan

Title:

On-Call Staff

Job Type:

Full-time

Category:

Non-Clinical

Account:

Voice and non-voice accounts

Shift:

Night Shift

Experience Level:

At least year of BPO experience

ACS Pro Global is the top solutions provider in Bulacan, Philippines, serving US-based clients in the healthcare industry. Offering clinical and non-clinical services, we empower businesses to boost productivity and patient experience while providing our employees with global career opportunities.

On-Call Staff

Job Description

Responsibilities

Minimum Qualifications

NAVIGATION

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