Customer Service Representative

We’re looking for a detail-oriented Customer Service Representative who can provide timely, accurate support to customers and internal teams. This role focuses on verification, authorization, and coordination with distributors to ensure smooth and compliant processes.

Job Description

The Customer Service Representative supports customers, distributors, and internal teams by resolving issues and ensuring accurate verification and authorization processes. This role is responsible for delivering timely, professional support while maintaining accurate records, compliance, and strong communication across all interactions.

Responsibilities

Submit and manage distributor portal updates, including new customer setup and address corrections.
Track order confirmations, special orders, and backorders; follow up with distributors as needed.
Verify insurance eligibility and obtain required authorizations or pre-certifications.
Ensure documentation accuracy, compliance with payer policies, and timely follow-up on pending approvals.
Enter and maintain accurate records in internal systems.

Minimum Qualifications

Strong written and verbal communication skills.
Highly organized with the ability to manage multiple priorities.
Comfortable using CRM systems, helpdesk tools, and internal databases.
Ability to work independently and collaboratively.

Date Posted:

3 weeks ago

Location:

SJDM, Bulacan

Title:

Customer Service Representative

Job Type:

Full-time

Category:

Non-Clinical

Account:

Voice account

Shift:

Night Shift

Experience Level:

With or without BPO experience