Prescription Customer Support Associate

Join us as a Prescription Customer Support Associate and provide exceptional support to patients by assisting with prescription services, billing inquiries, and healthcare-related customer concerns.

Job Description

As a Prescription Customer Support Associate, you will be assisting patients and customers with their prescription needs. In this role, you will answer inbound calls, assist with prescription refills, track orders, and help resolve general billing or service questions in a fast-paced BPO environment.

Responsibilities

Answer incoming calls, chats, or emails from patients regarding prescription orders, refill requests, and delivery status.
Accurately update patient records, prescription details, and interaction notes in the healthcare system.
Answer basic questions about insurance coverage, copays, and payment options.
Handle customer complaints or delay inquiries with empathy, professionalism, and patience.
Follow all privacy guidelines, including HIPAA requirements, to ensure patient confidentiality and data security.

Minimum Qualifications

Experience in a pharmacy-focused healthcare campaign, medical field, or pharmacy operations.
Preferably a graduate of or with a background in healthcare-related allied courses.
Excellent verbal and written English communication skills.
Strong active listening skills.
Ability to work effectively in a fast-paced BPO environment.
Can start ASAP.

Date Posted:

30 minutes ago

Location:

SJDM, Bulacan

Title:

Prescription Customer Support Associate

Job Type:

Full-time

Category:

Non-Clinical

Account:

Voice and non-voice accounts

Shift:

Night Shift, Rotating Shift

Experience Level:

Experience in a pharmacy-focused healthcare campaign, medical field, pharmacy operations, or a related healthcare customer support role is required.