Chargeback Specialist

Join our team as a Chargeback Specialist and play a key role in protecting the business from payment disputes and fraud. You’ll investigate chargeback cases, collaborate with customers and financial institutions, and help recover disputed funds. If you have strong analytical skills, attention to detail, and a passion for problem-solving, we’d love to hear from you!

Job Description

A Chargeback Specialist handles customer payment disputes and chargebacks. They investigate transactions, work with banks and customers, and help recover disputed funds while reducing fraud and financial losses.

Responsibilities

Review and investigate disputed transactions.
Gather documents and evidence for chargeback cases.
Communicate with customers, banks, and payment providers.
Submit responses to chargeback claims within deadlines.
Track and update chargeback cases.
Monitor fraud and identify chargeback trends.
Prepare reports and recommend ways to reduce chargebacks.
Ensure compliance with payment card regulations

Minimum Qualifications

Good analytical and problem-solving skills.
Strong attention to detail.
Good communication skills.
Knowledge of credit card disputes and payment processing is an advantage.
Proficient in Microsoft Office, especially Excel

Date Posted:

4 hours ago

Location:

SJDM, Bulacan

Title:

Chargeback Specialist

Job Type:

Full-time

Category:

Non-Clinical

Account:

Voice and non-voice accounts

Shift:

Night Shift

Experience Level:

At least 1 year of experience in chargebacks, fraud prevention, banking, or customer service.