Administrative Associate

Join our team as an Administrative Associate. You’ll work closely with the operations team to adjust staffing and scheduling to meet service-level goals. Take advantage of this chance to make a meaningful impact and grow your career.

Job Description

As an Administrative Associate, you’ll develop and create reports based on business requirements and data analysis. Maintains and updates cluster’s census/volume. Sends monthly productivity reports – internal and external. Monitors monthly scorecards and ensures that everything is submitted to HRD. Collaborate with various departments to understand reporting needs and provide necessary support.

Responsibilities

Develop and create reports based on business requirements and data analysis.
- Maintains and updates cluster’s census/volume.
- Sends monthly productivity reports – internal and external.
- Monitors monthly scorecards and ensures that everything is submitted to HRD.
- Submits accurate work schedules to attendance specialists for timekeeping and payroll purposes.
Monitor real-time call volume, adherence, and service levels to ensure efficient call routing and staffing.
Work closely with the operations team to adjust staffing and scheduling as needed to meet service-level goals.
Ensure data accuracy and integrity in all reports and analyses.
Collaborate with various departments to understand reporting needs and provide necessary support.

Minimum Qualifications

Proficiency in MS Office and other reporting tools (Excel, Word, PPT, Power Bi, etc.).
Strong analytical and critical thinking skills.
Excellent attention to detail and ability to communicate complex data effectively.
Ability to handle multitasks and prioritize in a fast-paced environment.

Date Posted:

5 days ago

Location:

SJDM, Bulacan

Title:

Administrative Associate

Job Type:

Full-time

Category:

Administrative

Account:

Voice and non-voice accounts

Shift:

Night Shift

Experience Level:

One or two years of experience in Accounting and Finance.

ACS Pro Global is the top solutions provider in Bulacan, Philippines, serving US-based clients in the healthcare industry. Offering clinical and non-clinical services, we empower businesses to boost productivity and patient experience while providing our employees with global career opportunities.