Helpdesk Operation

• Responsible for 1^st level user support and customer service. Be present and visible in the Hepdesk and available to users requiring technical assistance.
• Analyzes queries relating to both software and hardware and arrive at a quick diagnosis of the issue and initiate appropriate action.
• Responds to questions from callers and walk-ins; remotely assists managers, staff, and customers with technology problems and inquiries
• Learns fundamental operations of commonly used software, hardware, and other
• Effectively dispatches the appropriate technical response team to user locations
• Follow standard Help Desk operating procedures; accurately log all Helpdesk contacts
• Enforce all helpdesk
• Become familiar with available help resources; stay updated on industry technology changes or
• Gives advice and instructions to users on the simple operation of IT peripherals and
• Become familiar with IT policies, services, and
• Directs calls to appropriate IT staff as
• Maintains reasonable discipline and decorum in the Help
• Prepare and submit required reports
• Achieve goals as set by management/
• Other duties as assigned by Immediate
• Participates in the I.T. Extended Support
• Escalates problems to the next higher level of support when necessary
• Generates Weekly Helpdesk Reports, Status and Accomplishment

Controller (Asset and Document ):

• Keep files, rationalize and improve the Department’s filing
• Keep and maintain the list of confidential Licenses and Contracts and other assets of the
• Keep computerized databases up to date, enter, retrieve and present data using office computer
• Coordinate, control and monitor HIPAA document which includes policy procedures, and work
• Take part in the organization and the follow-up of the meetings, conferences and
• Knowledgeable in drawings and other documents.